The Missing Link Between Snow Operations and Citizen Satisfaction
Traditional communication methods leave citizens frustrated and city staff overwhelmed. Snow-Sidekick bridges this gap with targeted, relevant information.
Communication challenges cities face
Generic social media posts
Broad announcements that most citizens miss or ignore
High volume of complaints
Overwhelming number of citizen inquiries and issues
Increased violations
More towing incidents and parking infractions
Resource strain
Frustrated citizens and overwhelmed city staff
Transform your winter communications
Targeted notifications
Reach citizens when and where it matters most
40% fewer inquiries
Dramatically reduced call volume and support requests
Fewer violations
Reduced towing incidents and parking infractions
Improved satisfaction
Better citizen experience and operational efficiency
Multi-Channel Communication That Works
Snow-Sidekick delivers critical information through citizens' preferred channels, ensuring everyone stays informed.
Mobile App
White-labeled mobile application with real-time updates and location saving.
- Real-time snow removal tracking
- Save important locations
- Push notifications for critical updates
Text & Email
Automated notifications sent directly to citizens when relevant to them.
- Location-based text alerts
- Detailed email updates
- Customizable notification preferences
Web & Phone Service
Accessible options for all citizens regardless of technology access.
- Responsive web interface
- AI-powered phone service
- Address-based information lookup
Proven Results in Leading Cities
See how cities across Canada have transformed their snow removal communication.
INFO-Neige Montréal
Developed through a city initiative to address snow removal communication challenges. In operation for 8+ years with remarkable results.
Server requests per storm
App downloads
Citizen satisfaction
Reduction in inquiries
"I've been impressed by the app's concept and design. Sidekick Interactive's prototype presentation and product were far ahead of the other candidates' proposals."
Benefits for Every Department
Snow-Sidekick provides tailored solutions for different stakeholders in your city.
Empowering Snow Removal Teams
Snow-Sidekick helps operations staff stay connected with city communications, reducing confusion and improving coordination during winter operations.
For Elected Officials & Leadership
Demonstrate responsive leadership and improve citizen satisfaction with Snow-Sidekick.
Improved Citizen Satisfaction
Demonstrate your commitment to responsive, modern city services.
Reduced Complaints
Fewer frustrated citizens contacting your office about snow removal issues.
Transparent Operations
Show citizens exactly how city services are being delivered.
Cost-Effective Solution
Demonstrate fiscal responsibility with high ROI on communication.
Frequently Asked Questions
Common questions about Snow-Sidekick implementation and usage.
How long does implementation take?
Most cities are up and running within 2-3 months. We recommend starting the process at least 4 months before winter season for optimal results.
How does Snow-Sidekick integrate with our existing operations?
Snow-Sidekick is designed to work with your existing snow removal operations planning and tracking software. We offer API integration with most common operational systems, or can work with simple data exports if needed.
What resources are required from our IT department?
Minimal IT resources are required. We handle the infrastructure, hosting, and maintenance. Your IT team will only need to assist with initial data integration and access permissions.
How do citizens access the information?
Citizens can access information through multiple channels: a white-labeled mobile app, text messages, email notifications, a responsive website, or an AI-powered phone service.
Is the platform available in multiple languages?
Yes, Snow-Sidekick supports multiple languages. The standard configuration includes English and French, with additional languages available upon request.
How is pricing structured?
Pricing is based on population size and selected features. We offer flexible packages to meet the needs and budgets of cities of all sizes. Contact us for a custom quote.